Mar 29, 2024  
2009-2010 Graduate Catalog 
    
2009-2010 Graduate Catalog [Archived Catalog]

GSA 540 - Total Quality Management

This course is designed to help students understand and apply methods for improving organizational performance and quality in both manufacturing and service organizations. Six major areas are considered: Planning & Forecasting; Financial Implications; Problem ID; Problem Selection; Process Monitoring; and Employee Performance Evaluation. A world class manufacturing company is examined in depth, and each section looks at examples from service companies. Extensive use of the computer, cases, analytical techniques and quantitative analysis are involved.  Strongly recommended: GSA 513 and MS Excel familiarity or permission of instructor.


Credits: 3 cr.